Frequently Asked Questions
Everything you need to know about our handcrafted botanical remedies.
What is the shelf life of Kelvin Apothecary products?
Because we use natural preservatives, most of our small-batch tinctures and balms have a shelf life of 12 to 18 months. Please store them in a cool, dry place away from direct sunlight.
How long does shipping take?
Orders are processed within 2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 10-14 business days depending on customs.
Are your ingredients organic and sustainably sourced?
Yes, we prioritize wild-harvested and certified organic ingredients. We work exclusively with fair-trade suppliers to ensure ethical practices from seed to bottle.
Do you offer returns or exchanges?
We want you to be satisfied with your purchase. If you are unhappy with a product, you can return it within 30 days of receipt for a full refund or store credit, provided it is at least 75% full.
Can I track my order once it has shipped?
Absolutely. Once your package is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.